Frequently Asked Questions

Orders & Shipping

How long does delivery take?

We typically deliver within 3–7 business days depending on your location in South Africa.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email.

Do you ship nationwide?

Yes! We ship to all major cities and towns across South Africa.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery, provided the item is unused and in its original packaging.

How do I request a refund?

Contact us via our Contact page with your order number and reason for return, and we'll assist you promptly.

Products & Warranty

Do your products come with a warranty?

We are mainly a second-hand dealing store, our devices do not come with manufacturer warranty unless stated in the product description.

What if my product is faulty?

Contact us immediately and we'll arrange a replacement or refund as quickly as possible provided with all relevant information.

Payments

What payment methods do you accept?

We accept all major payment methods available at checkout.

Is it safe to pay on your website?

Absolutely. Our store uses secure, encrypted payment processing to keep your information safe.